Delivery Information
Shipping, Handling and Taxes
We ship our products to U.S. and Internationally. Be sure to enter your
own name, shipping address and correct telephone number in the SHIPPING
FIELDS and the actual credit card holder name, billing address and
correct telephone number in the BILLING FIELDS during the checkout
process.
Please note that U.S. and International orders are Tax Exempt, but some countries might apply their own tax fees.
Please be advised that FedEx, UPS, DHL and our
shipping companies have a fuel surcharge besides the delivery fees. The
fuel surcharge will be applied to Priority Courier, Expedited Parcel, Regular Parcel. Small packets USA and International will be
excluded.
If you like to verify our estimate for your shipment through web site. Please note that shipping, handling and packaging boxes can
be adjusted before delivering your order (usually
takes one business day). Once the product is delivered, you will be
given a tracking number to monitor your delivery status.
Shipping & Risks
International Standard Shipping no tracking detail, only to major destinations. Delivery times are not guaranteed. Most packages are delivered within 20 business days, sometime delays of up to 60 days have been experienced once the package has left United States due to events beyond our control such as weather or processing time in customs.
When products are shipped to you by a common courier, Nexxspeed liability is limited by the common courier terms and conditions for shipping. You may wish to direct our company to add an insurance, require signature on delivery, or schedule a pick up (may charge extra fees for some services). Also, we will ship any item that weighs around 30 kg/66 lbs and within 200,000 cm3 volume (beyond that will result extra fees).
Note: If you receive your order and notice any damage or alteration to the box condition, please refuse to accept the item, or ask the courier guy to open/examine it for you. Otherwise, neither the shipping carrier nor our company can be held responsible for your actions. Ignoring this procedure will void your RMA (RETURNED MERCHANDISE AUTHORIZATION, check below for details).
Return Policy
All purchases are final, unless the product is defective. Please examine
your package closely prior to opening the sealed package. Defective
products will be approved for return within 7 days from receiving your
order, and at your own expense (20% restocking fees charge will be
applied on non defective items). Returns must be 100% complete. New
items must be in an original and resalable condition, with all
packaging, manuals, original invoice, RMA (if available) and packing
slip.
Shipping and handling charges are not refundable (some exceptions
apply). All (accepted) defective products will be either credited or
exchanged. If your part(s) was defective, then we will exchange it
within 7 days after receiving your order. NO RETURNS WILL BE ACCEPTED
WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. RMA numbers are
valid for 10 days after issuing them. All RMA numbers must appear on
the outside box.
To request a Return Authorization Number, please contact our Customer Support or send email to support@nexxspeed.com
. You must pay the shipping for the returned item(s). For non defective
products shipped by Nexxspeed or other companies, a restocking fee of 20%
will be deducted from the total credit of returned item(s)(excluding
shipping and taxes).
This return policy is not a warranty. Nexxspeed reserves the right to
change or cancel it at any time before accepting your order/return
claim. For refund purposes, you need to precisely follow the previous
return procedures. Also, you need to allow a reasonable period of time
for the product to arrive to us and pass an inspection process. Once
your return is accepted, we will credit or refund the total amount
(including shipping and taxes).
Damaged packages
Remote area shipping extra fee